Product: Transaction Manager

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If you are actively using Transaction Manager to integrate with your ERP and are not using a cloud to cloud based integration, you will be required to have a local service running on your system call the Integration Service.  You can learn more about the service here.

If your local computer is not running the integration service you will receive a prompt to download it when it is needed.

I'm receiving the prompt and I never received it before.
If you are receiving the prompt, and in the past never received it, there are a few likely scenarios.  Here are some documents to help you through that:

  1. The service needs restarted.

  2. The service is not actively running.

  3. Check your Integration Service Port Settings.

  4. Your certificate expired.

  5. You do not have the service installed.

The above articles should help you resolve the issue.  If none of them work, please contact our support team for further assistance.

This is the first time I've used the integration.
If this is the first time you have used the integration, we have some good news!  It's just a few simple steps to get this installed.  Follow our setup guide here on getting the service installed.

As always, if you have further questions, please do not hesitate to contact our support team.

rev: 3/17/22

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