Product: Transaction Manager
Implementation Type: Add-On
Article Link: https://help.truecommerce.com/en/articles/13549175-add-on-faq-when-implementing-via-add-on-process
Below are some of the most commonly asked questions regarding Implementation Projects
What Is an Add-On Transaction
An Add-On Transaction refers to adding a new EDI Transaction such as an Invoice (810), a Purchase Order Acknowledgement (855), and a Warehouse Shipping Order (940) onto an existing production based Trading Partner Connection.
In that sense, you're adding to what's already there!
Can I Add-On an Inbound Transaction
If the EDI Transaction in question is Inbound (Sent by your Trading Partner) and will be received into the Inbox; then you typically do not need an Add-On Transaction Implementation project as there is nothing to test against.
However; if your Business System is integrated and requires a document within it to be generated upon Export of Transaction Manager, then an Add-On may be established.
Not all Documents are capable of Integration - be sure to check to see which Documents are integrated for your Business System
Is Documentation Required for an Add-On
Yes! You will need documentation from your Trading Partner requesting any new EDI Transactions as well as indicating that Compliance Testing is required.
Can I Work with a Specific Implementation Specialist
While TrueCommerce appreciates a great experience any of our Implementation Specialist can provide, all new Implementation Projects are assigned based on capacity of the individual specialist at that specific time.
Any request to to work with a specific specialist will be reviewed and considered, but cannot be guaranteed due to on-going capacity limitations. Requests are encouraged however
How Long Will an Implementation Project take?
TrueCommerce's goal is to complete your Trading Partner Implementation including Compliance Testing and Business System Integration within approximately 2-4 weeks. However; timelines vary depending on Trading Partner requirements, dependencies, as well as your availability and readiness.
Some Trading Partner Compliance Testing cases may not align perfectly with your internal Business Process
Some Trading Partners may take longer or require additional testing that can lengthen time to completion, while others may not require testing that can shorten the time to completion.
Some Trading Partners do not require any Compliance Testing and may be moved to Production immediately
Implementation Specialist is Out Of Office
Whenever your assigned Implementation Specialist is Out Of Office you have a handful of ways in which you can help ensure that your Implementation Project is continuing to move forward.
Truedi
Many of your common questions and needs can be answered by our intelligent AI Assistance Truedi directly within Foundry at any point. With the ability to check on the status of your Implementation Project, review notes and communications between you and your Implementation Specialist, see which Tasks are actively pending, and even guide you through Setup, Configurations, and Errors; Truedi is available at all times around the clock to assist you with your Implementation Project.
Key Highlights:
Has access to your Implementation Notes & Communications
Fully trained on your Business System Integrations
Will summarize all work done with you and send it to your Implementation Specialist
Can guide you through Transaction Manager Configuration, Setup, and Processes
Has Error handling knowledge, and in-depth troubleshooting
Can read images and screenshots
Can break down X12 EDI and Logs for you
Can directly hand you off to another Implementation Specialist if they cannot assist you
Backup Contact
Whenever an Implementation Specialist goes out of office they will send an email including the name and email address of a backup contact to reach out to should you need support while they're out.
Backup Contacts are already scheduled much like your own Implementation Specialist and may not be able to schedule time with you before your assigned specialist returns depending on the length of their absence.
For fastest response - it is recommended to give Truedi a try and reach out to the backup specialist if additional assistance is required
Implementation Manager
If your matter is urgent, you can alternatively use the EDI Support Manager general email: [email protected]
Canceling or Pausing an Active Project
If you're in need of Pausing or Canceling an active Add-On Implementation Project you can check out the below article that provides full details on what you can do, how to do it, and what you need to know!
rev 2/20/2026