There are required steps that must be completed to move from a test to a production status within Transaction Manager. Below contains the details of the role of your Implementation Specialist, the transition from test to production process, and how to ensure ongoing support from TrueCommerce after implementation.
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Implementation Specialist Engagement
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After Add-On testing is complete, your Implementation Specialist will coordinate with your organization to plan when the first live order is expected to be received. Please ensure to contact your Implementation Specialist as soon as you receive your first live Purchase Order in Transaction Manager. This proactive communication enables your Implementation Specialist to provide timely support throughout the initial production cycle.
Notify your Implementation Specialist when your first live Purchase Order is received in Transaction Manager.
Failure to inform your Implementation Specialist may delay support for your initial production transactions, potentially impacting your business operations.
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Full Cycle Production Support
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Your Implementation Specialist will assist you throughout the initial full cycle of production transactions while ensuring all transactions are successfully sent and received as applicable. If integration with your Enterprise Resource Planning (ERP) system has not yet been addressed, your Implementation Specialist will help facilitate this process.
Work with your Implementation Specialist to integrate transactions with your ERP system, if needed.
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Transitioning to Production Mode
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Before sending your first live transactions to your Trading Partner, the Transaction Mode must be changed from Test to Production. After your first cycle of new Trading Partner transactions are completed and accepted, be sure to confirm successful transaction processing with all your stakeholders.
Change Transaction Mode from Test to Production: Article Link: Transaction Manager Changing transactions from Test to Production
Confirm transaction success with all your stakeholders after Trading Partner acceptance.
Sending live transactions while still in Test mode may result in processing errors or delays.
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Post-Implementation Support
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If additional assistance is required upon completion of a successful implementation, the Production Technical Support team will be able to assist. This team will address any issues or requirements that arise during the production phase. You can use one of the following methods to contact TrueCommerce:
Create a support case via the Account Management Portal (AMP)
Call the TrueCommerce Production Technical Support team at 1-888-430-4489, option 3 for Support
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Additional Resources
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Account Management Portal (AMP): How do I contact Support or create a case?