If you are asked to provide a Windows event log for an issue with the Transaction Manager Integration Service, you can perform the steps detailed in this article.

First, you will need to debug the Integration Service.

1. Using Windows File Explorer, navigate to C:\Program Files (x86)\True Commerce\TmoIntegrationService and locate the file TmoIntSvcs.exe:

2. Right-click on TmoIntSvcs.exe, then select either open or open with using your preferred text editor:
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3. With the file open, locate <add key="Debug" value="False"/> and change it to <add key="Debug" value="True"/>:

4. Select File > Save from the menu at top left.

5. Restart the Integration Service (Instructions on how to restart it are here).

6. Prior to performing the next step, reproduce the issue.

7. From your Windows search menu, enter and search for eventvwr.msc, then open the Console:

8. From the Console left panel, expand Windows Logs and select Application:

9. With Application selected, select Save All Events As… and save to your desired location:

10. Repeat steps 8 and 9 for System and for Application and Services Logs > Transaction Manager On-Line Integration Service:

11. Add these files to your Support ticket by following the instructions here

12. Refer to steps 1-5 to change back to <add key="Debug"value="False"/> and change to <add key="Debug" value="False"/