Product: Foundry

Article Link: http://help.truecommerce.com/en/articles/3436487-transaction-manager-is-it-possible-to-have-multiple-users-logged-in-at-the-same-time

If you have more than one person in your company needing to be logged into Foundry at a time, a concurrent user license is for you! TrueCommerce offers three concurrent user license packages for purchase: 3 users, 10 users or 25 users. Simply reach out to your Account Manager and they will take care of you. Don’t know who your Account Manager is? No problem! Contact TrueCommerce Support and they’ll point you in the right direction.

Make sure all users have been added to Foundry. This can be done by clicking the user icon in the upper right hand corner, selecting Security and then selecting Users and Roles.

With the users added and the concurrent licenses purchased, go ahead and login. Anywhere. Any time. Yes, it’s that simple.

If you’re unable to log into Foundry because a maximum number of users are already signed in, the first question you should be asking yourself is "Do I have enough licenses?" If you are currently limited to a single concurrent user license and often have more than one user trying to sign in, your best bet is to contact your Account Manager and ask about purchasing more concurrent user licenses.

However, if you already have a good amount of active licenses but still find yourself hitting the max, the issue may be that users are not properly signing off.

Often times users just close their browser window and never formally log off. This means their session remains active for an extended period of time before it is automatically logged out.

To resolve this, we recommend users log off by using the appropriate logout option under their username.

Click the user icon in the upper right hand corner, and select Logout from the options.

TrueCommerce Support can forcefully log out a user. Contact our support team to have a support member log out the signed in user.

NOTE: Forcefully signing out a user could cause them to lose any unsaved work. Please verify with your coworker before contacting TrueCommerce Support.

rev: 2/22/22