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How to Update the Ship-To/Bill-To Address

Want to update the Ship To and Bill To Address in Foundry but not sure how to do it? This article will guide you through the process.

Hanh Nguyen avatar
Written by Hanh Nguyen
Updated this week

Product(s): Account Management Portal

Did you know that inaccurate ship-to and/or bill-to addresses can lead to payment failures, rejected invoices, delivery issues, payment processing errors, and even potential customer dissatisfaction?

Keeping your ship-to and bill-to address information accurate and up to date is crucial to ensure smooth order processing and successful deliveries. If you need to update the Bill-To or Ship-To address, the following steps can help.


Why are Billing/Shipping addresses important?

For Accurate Shipping

  • Avoid Delivery Errors

    An accurate Ship-To address is important because it helps to ensure that packages are delivered to the intended recipient and location. Mismatched or outdated one might result in lost or returned packages, causing extra costs and delays.

  • Reduce Shipping Costs

    Correct addresses minimize the need for redelivery or rerouting, which can be costly for businesses.

  • Keep Customer Satisfaction

    When timely delivery is ensured, it can mean positive reviews from customers.

For Accurate Billing

  • Prevent Payment Processing Issues

    The Bill-To address also plays a vital role in verifying payment methods, such as credit cards. That is why incorrect Bill-To information can lead to payment rejections or delays.

  • Ensure Accurate Invoicing

    Once a Bill-To address in invoices is accurate, it means these orders will be sent to the appropriate party, preventing billing errors and potential financial discrepancies.

  • Maintain Financial Accuracy

    Accurate billing information is a key for proper record-keeping, tax compliance, and financial reporting.


When Should I update the Bill-To or Ship-To Address?

There are many scenarios that require you to change such information. The following are common reasons that you should keep in mind:

  • Receiving a Purchase Order with incorrect address information

  • Your customer has requested a change after the Purchase Order was sent

  • Your internal location has changed and needs to be updated for invoicing or shipping


Steps to Update Address Information in Foundry

Update the Bill to Address

  1. Navigate to the Foundry Menu in the left panel, then select Account Management.

  2. Select Account Management > Billing > Billing Address.

  3. On the ‘Address Information’ screen for Billing Address, update the Billing Address information.

  4. When you’re finished, click Save Changes.

Update the Ship to Address

  1. Navigate to the Foundry Menu in the left panel, then select Account Management.

  2. Select Account Management > Billing > Shipping Address.

  3. On the ‘Address Information’ screen for Shipping Address, update the Shipping Address information.

  4. When you’re finished, click Save Changes.


Tips on providing accurate Billing/Shipping Address Information

To avoid sending a Purchase Order/Invoice with incorrect Bill-To or Ship-To Address, follow these best practices:

  • Review the details carefully: Double-check the shipping address before finalizing your order to ensure accuracy.

  • Remember to include all necessary information: Always provide the recipient's name, street address, city, state, Portal code, country, phone number and any additional information/instructions that may assist the delivery driver.

  • Update the correct shipping address for each order: If you want to ship to a different address than your default location, make sure to update the shipping address during the checkout process.

With accurate and updated shipping/billing address information, you can ensure that your orders are delivered to the right place, on time, and also avoid any unnecessary delays or complications.


Need More Help?

If you are unsure whether to update the address or how it affects your transaction, feel free to contact TrueCommerce Accounts Receivable. The support team is glad to help ensure your documents are correct and compliant.

In summary, updating Ship-To and Bill-To addresses is an important practice for any business involved in order fulfillment and financial transactions. It ensures accuracy, efficiency, and positive customer experiences.

rev: 07/16/25

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