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How to make an Invoice Request?

What do you know about Invoice? How to make an Invoice Request in TrueCommerce? Your questions can be answered in this article!

Hanh Nguyen avatar
Written by Hanh Nguyen
Updated yesterday

Product(s): TC.Net, Dicentral

Whether you are a small business owner, a customer, or you simply need to keep track of your finances, invoices are useful documents that may be provided to you or that you may need to request. Customers use invoices to keep track of a transaction, the associated cost, the payment terms, and the service or product provided.

But what happens if an invoice is missing or when you do not receive an invoice after a transaction? In these cases, you may need to request an invoice. This article will provide guidance on how to effectively request an invoice.


What is an Invoice?

An invoice, or electronic data interchange (EDI) 810, is sent by a seller to a buyer to indicate the charges due and request payment according to agreed-upon terms. This EDI transaction can be used instead of sending a paper, email, or PDF invoice. While other EDI invoicing documents—such as an EDI 210, EDI 880, and EDI 894— are each used for a specific type of transaction, an EDI 810 can be used across a range of order types.

EDI 810s follow the x12 format set by the American National Standards Institute (ANSI), a non-profit organization that regulates EDI formats in the United States.


What are the Essential Components of an EDI 810?

Just like a paper invoice, the EDI 810 transaction set needs to include several pieces of information about each order. These may include (but are not limited to):

  • Invoice number and date

  • Buyer, Seller, and Remittance identification details

  • Order details, including product quantities and prices

  • Additional charges, discounts, and/or allowances

  • Total amount due

  • Acceptable payment methods

  • Payment terms

  • Tax detail where applicable


As a customer, why would I want to request or obtain an Invoice?

You may request or obtain an invoice to review detailed billing information for your TrueCommerce account. Invoices serve as an official record for both the buyers and sellers, ensuring transparency and accuracy in financial dealings. Making an invoice request is a common activity that occurs frequently between buyers and sellers for different purposes.

Perhaps you were automatically charged or automatically paid a specific invoice but never actually received the invoice or a service was rendered but the invoice is missing; therefore, you may want to request a copy of an invoice for your records so you can review it. Access to invoices helps you track your payment history and manage outstanding balances.


Where can an Invoice be accessed for viewing and printing?

Foundry – TC or Client Manager

When an invoice is generated, it can be found and reviewed within the TrueCommerce Foundry platform by performing the following steps:

  1. Navigate to the Foundry Menu in the left panel, then select Account Management.

  2. Select Account Management > Billing > Invoices.

  3. On the ‘My Invoices’ screen, set your criteria in the Search panel. Then, click the Search button to get the results.

    You can review and download your Invoices here.

TIPS

  • To learn more information about how to access and view an invoice in Foundry, read this article: AMP: Accessing TrueCommerce Invoices and Statements.

  • If you cannot successfully log in or do not have access to Foundry, the TrueCommerce Support team can help. Please call them at 1.888.430.4489, option 3. For additional questions, contact your Client Manager by navigating to the Foundry Menu > Account Management > Account Overview.

DIC Client Manager

Based on what type of DIC Invoices that you want to receive, there are 2 portals available to support your needs:

DiWeb

  1. Log in to your account from the DiWeb home page.

  2. In the left pane, select All from the Outbox menu.

    Your Outbox will appear.

  3. All outgoing documents are stored in the Outbox and are displayed in the document list. Each row represents a separate document, and the columns display the document information.

  4. Click on the document numbers corresponding to the document type (810 Invoice) that you want to view.

    NOTE: You may sort this list in any way you wish by clicking on the column headings.

TrueAuto

  1. Log in to your account from the TrueAuto home page.

  2. On the Customer Finance menu, click Invoices.

  3. On the Customer Invoices screen, click the invoice that you want to view.

TIP: To request a copy of your DiCentral Invoices, send an email to [email protected] or your Client Manager


Conclusion

In summary, TrueCommerce customers are encouraged to retrieve their invoices directly from Foundry, with the goal of reducing the number of invoice requests submitted via email. However, please note that DIC invoices must still be requested through email .

Understanding the importance of this process enables customers to maintain accurate transaction records, optimize tax and financial benefits, and effectively manage their businesses.

rev. 7/16/2025

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