Product(s): Foundry platform, Account Management
Article link: http://help.truecommerce.com/en/articles/11835670-how-to-process-payment-on-your-account-with-truecommerce
Some customers request TrueCommerce’s assistance with processing a payment for them due to the unavailability of a self-service payment channel. We encourage you to directly contact our Accounts Receivable (AR) team for any payment-related queries. Following are the details of when and how to reach out for help.
When to contact TrueCommerce to process a payment
It is important to know when to reach out to TrueCommerce for payment processing assistance in order to ensure timely transactions and smooth payment experiences. Following are some scenarios in which you should contact us:
When you encounter discrepancies or issues, such as incorrect payment amounts, failed transactions, or problems with your current payment method, report these immediately to TrueCommerce. Instant communication can help solve the issues before they escalate.
When you have questions about specific invoices or charges while your payment is being processed, contacting us can provide clarity and reassurance.
When you need to update your preferred payment method, notify us promptly to avoid delays in processing your payments.
When payments are time-sensitive and you are facing looming deadlines, send us an urgent request. We will guide you on any available expedited payment options and ensure that your request is prioritized.
How to process payment on your account
To initiate the payment processing assistance, follow these steps:
1. Compose your email request.
The first step is to draft your email with a clear subject line, such as “Payment Processing Request for [Invoice Number]”. In your message, be sure to include the following:
Invoice Number: Indicate the Invoice Number associated with the payment you want to process. This assists the TrueCommerce AR team in promptly identifying your account and transaction history with us.
Payment Method: Specify the payment method you prefer to use.
If you choose to pay via credit card, simply request the TrueCommerce AR team to send you the credit card link so that you can enter the details securely on your own.
NOTE: If you want to update your credit card information, refer to the “AM: Link to Update Your Credit Card Information” article for instructions.
If opting for Electronic Funds Transfer (EFT), ensure that you are sending accurate banking details.
NOTE: If you want to sign up for automatic withdrawals, refer to the “EFT Authorization Form for Automatic Withdrawals” article for guidance.
Include any special instructions or indicate urgency regarding your payment if it is applicable.
IMPORTANT: Before you hit “Send”, double-check all information for accuracy. Reviewing your request is important in avoiding delays caused by incomplete or incorrect data, which can lead to unnecessary back-and-forth emails.
2. Send your email to the TrueCommerce Accounts Receivable team.
Once you have reviewed and confirmed your payment request, direct your email to [email protected].
Best Practices
Keep all records of payment requests and confirmations for your reference.
Always utilize secure internet connections when you are sending sensitive payment details through email.
What Happens Next?
Based on the details you provided within the email, the TrueCommerce AR team will review and process your payment request. A confirmation email will be sent to notify you that your payment has been successfully processed. Keep an eye on your email Inbox to ensure that you do not miss this important communication.
This approach ensures accuracy in handling payments, thus improving your experience with TrueCommerce. For further queries or assistance concerning your payments, reach out to the AR team directly at the email address provided.
rev. 8/4/2025