Product(s): Foundry platform, Account Management
Article link: http://help.truecommerce.com/en/articles/11796605-am-link-to-update-your-credit-card-information
This article provides important details about credit card details and reasons for keeping it current. Within the Account Management portal inside the TrueCommerce Foundry platform, you can update your credit card information.
What is Credit Card Information?
Credit card information encompasses the details of a credit card; typically, the card number, expiration date, cardholder name, and security code (CVV/CVC). This information is vital for making purchases, managing subscriptions, and maintaining an uninterrupted service.
Why Update Your Credit Card Information?
You might want to update your credit card information for several reasons. Below are some of the most typical:
Expired Card: Each credit card has an expiration date. Once expired, any recurring payments linked to the card will fail, leading to service interruptions or late fees. Failing to update your information promptly may disrupt your credit card services.
Stolen or Lost Card: In the unfortunate event that your credit card is lost or stolen, it is imperative to update your payment information immediately. This step protects you from unauthorized transactions and financial loss.
New Card Issuance: Whether due to a replacement request, account upgrade, or renewal, your new card will have a different number, expiration date, and possibly a new security code. Prompt updates to your information help to maintain your subscriptions.
Changed Card Provider or Account Type: Switching to a different credit card provider or altering your account type often necessitates an update of your payment details. This ensures that all active subscriptions remain uninterrupted.
How To Update Your Credit Card Information via Foundry
From the Foundry platform Menu, select Account Management > Billing > Payment Information. This will launch the workspace where you can update your credit card information.
Note: Not seeing the Billing menu option? Chances are you just need your permissions adjusted. Your administrator will need to add the Billing permission to your account.
Under the Credit Card section, click the Request Secure Form button.
This will prompt an automated email to be sent to the email address associated with your account.
Check your email for a link to the secure form where you can enter your updated credit card information.
Once you access the form, carefully complete it with your new details and submit it as instructed.
Note:
Should you wish to update your email address, navigate to Settings > My Profile > General.
Always ensure you are accessing the secure form via the link provided in the email. This helps protect your sensitive payment information.
By keeping your credit card information updated, you can ensure that your payment information is always current, allowing for uninterrupted access to the Foundry platform. If you have any questions or need assistance, contact us at [email protected].
rev. 7/18/2025