Product: Dynamics 365 for Finance and Operations
Error: No ERP item could be found using the transmitted data: "[PO1 Segment]"
Short Description: No match for transmitted item
Article Link:
Issue: When processing an Inbound Purchase Order (850) from the Inbound Sales Order Mailbox within Finance and Operations you receive the following error: 'No ERP item could be found using the transmitted data: "[PO1 Segment]"'
Reason: The Inventory Item represented on the PO1 Segment from your Trading Partner could not be cross referenced against your Finance and Operations item codes based on the ERP Item Lookup Type setting configured for this Customer Card.
Checking the ERP Item Lookup Type
You will need to check to confirm which ERP Item Lookup Type you are utilizing in order to know which section to update.
Checking the Customer Level Settings
Navigate: EDI → Accounts Receivable → Cross References → (Trading Partner)
Navigate: General → General
Item Cross References: Must be set to 'Do Not Use'
Check: ERP Item Lookup Type setting
Solution - Update External Item Description
When your ERP Item Lookup Type is configured to External Item the TrueCommerce Extension will cross referenced against the External Item Number located within Finance and Operation's native Inventory system.
Adding External Item Number
Navigate: Product Information Management → Products → Released Products
Select: Desired Item Card
Navigate: Sell Tab → (Related Information) → External Item Description
Select: New
External Item Description: Enter the Item Code sent by your Trading Partner
Solution - Update Item Qualifiers
If your Inbound Purchase Order (850) is sending Item Numbers on the PO1 Segment with a Qualifier that is not configured within your Order Type than the system will faill to recognize the Item Number.
You will want to ensure that Qualifier (two-character code to the left of the desired Item Number) is configured within the Item Qualifiers section of your Order Type.
Adjusting Customer Item Qualifiers
Navigate: EDI → Cross References → Customer Cross Reference → (Customer)
Select: Inbound → (Order Type)
Select: Details
Navigate: Qualifiers (tab) → Item Qualifiers
Add/Edit: Item Qualifier to match the incoming PO1 Segment on your Purchase Order (850)
rev 5/20/2025