Product: Dynamics GP Enterprise (GPE)
Issue: When attempting to search for an Outbound Invoice to export out from the Export Documents screen you receive an error stating 'The specified document is not setup to use EDI or does not exist in Microsoft Great Plains. Please select another document'.
Reason: The document either could not be found, or it's not properly available for export (either due to configuration error or setting)
Solution - Confirm Invoice is Available
The most common reason this error occurs is that the Document (such as an Invoice) entered is no longer a valid document - such as by being Archived and being pushed into the History Table within Dynamics GP. Confirm that the Document exists within Dynamics GP.
Open Documents
If the Document is Open, you should be able to find it within the Sales Transaction Entry window.
Posted Documents
If the document is Posted, you should be able to find it through the Inquiry or a Smart List Search
Solution - Uncheck 'Disable Duplicate Export Documents'
The TrueCommerce vSync Module has a built in option called 'Disable Duplicate Export Documents' that will prevent the document from loading into the Export Documents screen after it's already been Exported out at least once (either by Automation or manually from any user).
Ensure that this is unchecked if you are attempting to resend a Document that has already been sent.
Navigate: TrueCommerce Main - (Setup) - SOP
Uncheck: Disable Duplicate Export Documents (Open)
Uncheck: Disable Duplicate Export Documents (Posted)
There are two options that can be enabled or disabled based on Open/Posted Status
Solution - Ensure an ODLF Map Is Set
If the customer ODLF isn't setup, invoices for that customer won't show in the Export Documents window.
Even if the ODLF page is setup, there could be an issue with the ODLF document itself. If the ODLF is messed up the system will assume those invoices are not EDI compliant and will not show in the Export Documents window. The issue could be as simple as the ODLF file is blank.
Solution - Lookup Location XRef
If the vSync Customer Profile is set to use Lookup Location XREFs, but the XREF doesn't exist for that particular Ship To Address code that will prevent the invoice from showing in the Export Document window.
Make sure location XREF exists for the Ship To Code
Additional Resources
For any of the actions taken above close and then re-open the Export Documents window and search for the invoices again.
rev 4/23/2025