Product: Transaction Manager
Have you sent a transaction by accident? Have you sent a transaction with incorrect information? Did you send a transaction for the wrong PO? Are you basically in a situation where you need to cancel a transaction that's already been sent?
The short answer? A transaction cannot be retracted or canceled once it's sent.
Once a transaction has been sent, it will be delivered to the intended recipient. If you've sent a transaction by mistake, contact your Trading Partner immediately, explain the situation, and ask for next steps. Once you know what needs to be done, let TrueCommerce know if you have any questions or need any help!
Can a transaction be revised after being sent?
Check out this article for how to correct and resend.
What if you received an order from a Trading Partner and then they need you to cancel?
If the Trading Partner accepts the 855 (Purchase Order Acknowledgement), this transaction can be sent in response to the order indicating that the order won't be fulfilled. If they don't accept this transaction, follow up with your Trading Partner to see if they will accept either an 856 (Advance Shipment Notice) or 810 (Invoice) indicating that the order isn't being fulfilled.
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rev: 11/30/23