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Transaction Manager: Can I Correct and Resend a Transaction?
Transaction Manager: Can I Correct and Resend a Transaction?

Was a transaction sent to your Trading Partner with an error? Check out this article for how to quickly correct and resend!

Support avatar
Written by Support
Updated over a week ago

Product: Transaction Manager

Hey…mistakes happen. We get it! But, when they do happen, we all want to get them corrected as quickly as possible. If you sent a transaction to your Trading Partner that needs to be corrected and resent, follow these steps:

  1. Select (highlight) the transaction in your Sent folder.

  2. Click Options > Copy to Outbox via the action bar.

  3. Go to your Outbox.

  4. Open the transaction and make the necessary corrections.

  5. Save and Close. Resend!

Note: If the transaction is in Production, your Trading Partner may want the transaction resent with a different control #, which means the transaction would need to be made from scratch. Or, they may indicate the transaction doesn’t need to be resent, but to make sure the mistake is corrected the next time around. It’s always best to check with your partner to make sure you understand what they want.

If you need to create the transaction over again:

  • Turnaround: Locate the original transaction (i.e., Purchase Order) used to create the transaction that needs to be corrected. Perform the Turnaround and proceed with completing the new transaction with the updated information.

  • Import: Check out this article for more information.

As a reminder, it's best to let your Trading Partner know a corrected transaction is on its way!


Related Topics

  • For step-by-step guidance in Transaction Manager, select Guided Tutorials from the Foundry ? (Help) menu and then launch the tutorial 'How to Move Transaction from Sent to Outbox'.

  • To see a demonstration, check out the Correcting a Transaction video in the Transaction Manager course of TrueCommerce University

rev: 11/27/23

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