Product: Transaction Manager
Article link: http://help.truecommerce.com/en/articles/3332989-transaction-manager-can-i-correct-and-resend-a-transaction
Hey…mistakes happen. We get it! But, when they do happen, we all want to get them corrected as quickly as possible. If you sent a transaction to your Trading Partner that needs to be corrected and resent, follow these steps:
Select (highlight) the transaction in your Transaction Manager Transactions Sent folder.
Click Options > Copy to Outbox via the Action bar.
Navigate to your Transactions Outbox.
Open the transaction and make the necessary corrections.
Save and Close. Resend!
NOTE: If the transaction is in Production, your Trading Partner may want the transaction resent with a different control #, which means the transaction would need to be made from scratch, or they may indicate the transaction does not need to be resent, but to ensure the mistake is corrected the next time around. It is always best to check with your partner to make sure you understand what they want.
If you need to create the transaction again:
Turnaround: Locate the original transaction (i.e., Purchase Order) used to create the transaction that needs to be corrected. Perform the Turnaround and proceed with completing the new transaction with the updated information.
Import: Check out this article for more information.
As a reminder, it is best to let your Trading Partner know a corrected transaction is on its way!
Related Topics
For step-by-step guidance in Transaction Manager, select Guided Tutorials from the Foundry ? (Help) menu and then launch the tutorial 'How to Move Transaction from Sent to Outbox'.
To see a demonstration, check out the Correcting a Transaction video in the Transaction Manager course of TrueCommerce University
rev. 12/18/24