Product: Transaction Manager
Article Link: http://help.truecommerce.com/en/articles/2340594-transaction-manager-partner-missing-error
Error: Unable to export transaction. Error: "Partner missing from xxxx Partner Setup
Issue: When trying to export an inbound transaction from your Trading Partner you receive the error message 'Unable to export transaction. Error: "Partner missing from xxxx Partner Setup'
Reason: Your Partner List within Transaction Manager is not properly filled out
Solution - Guided Tutorials
Did you know that TrueCommerce Foundry can provide step-by-step guidance?
To start, click the Help Icon, select Guided Tutorials, and search for the “Partner List” tutorial. Let’s save you the time of reading the article and get right to the steps you need!
So, you’ve clicked Export in Transaction Manager and you're getting one of the following errors:
"Partner missing from xyz Partner Setup"
"Account ID not found"
"Trading Partner is not defined"
"Customer xx not found"
There’s just one simple detail within the Trading Partner Setup that needs to be completed! Follow these steps to fix this error:
Click Trading Partners.
2. Select the Trading Partner from the list.
3. Click Translations in the Action Bar and select Partner List.
4. Click Add Partner in the Action Bar. Enter your trading partner’s name in the field under EDI Partner. Note: This needs match the value you have in your ERP/accounting system EXACTLY! It is space and case sensitive. It shouldn't match how the name is being sent on an incoming PO.
5. Click Save in the Action Bar.
6. Try exporting again!
If you’d like further information about the Partner List, check out the lessons located in the Integration Basics section of TrueCommerce University!