Product: Transaction Manager

Article Link: http://help.truecommerce.com/en/articles/2340594-transaction-manager-partner-missing-error

Did you know that TrueCommerce Foundry can provide step-by-step guidance?

To start, click the Help Icon, select Guided Tutorials, and search for the “Partner List” tutorial. Let’s save you the time of reading the article and get right to the steps you need! Or, feel free to read the article below!

So, you’ve clicked Export in Transaction Manager and you're getting one of the following errors:

"Partner missing from xyz Partner Setup"
"Account ID not found"
"Trading Partner is not defined"
"Customer xx not found"

Now what?

There’s just one simple detail within the Trading Partner Setup that needs to be completed! Follow these steps to fix this error:

  1. Click Trading Partners.

2. Select the Trading Partner from the list.

3. Click Translations in the Action Bar and select Partner List.

4. Click Add Partner in the Action Bar. Enter your trading partner’s name in the field under EDI Partner. Note: This needs match the value you have in your ERP system EXACTLY! It is space and case sensitive.

5. Click Save in the Action Bar.

6. Try exporting again!

If you have multiple partner records within your business system for your Trading Partner, check out this guide for additional steps.

Check out this article for a quick way to see if your Partner Setup is complete!

If you’d like further information about the Partner List, check out the lessons located in the Integration Basics section of TrueCommerce University!

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