Product: Dynamics 365 for Finance and Operations

Error: Cannot edit a record in Customer cross references (TCCustomerLevelXRef). An update conflict occurred due to another user process deleting the record or changing one or more fields in the record.

Article Link: https://help.truecommerce.com/en/articles/12831268-dynamics-365-for-finance-and-operations-error-cannot-edit-a-record-in-customer-cross-references-tccustomerlevelxref-an-update-conflict-occurred-due-to-another-user-process-deleting-the-record-or-changing-one-or-more-fields-in-the-record

Issue: When changing the configuration for the Advance Ship Notice (AR 856) within the TrueCommerce Cross References (System/Company/Customer), you receive the following error: "Cannot edit a record in Customer cross references (TCCustomerLevelXRef). An update conflict occurred due to another user process deleting the record or changing one or more fields in the record."

Reason: The error occurs because these two tables are out of sync — specifically, a record exists in TCCustomerLevelXRef for a customer, but a corresponding record in TCShipmentCreationSettings does not. When the system tries to edit or act on the cross reference record and can't find its matching shipment settings record, it throws a conflict error, presenting it as if another process deleted or modified the record.

To verify the records, you will want to use the TCTableBrowser and compare the two tables to ensure the amount of customer records match.

If there is not a record in the TCShipmentCreationSettings for a specific customer cross reference in the TCCustomerLevelXRef then that will need to be created, which should correct the error.

To create the record, go to that specific customer cross reference – Outbound Tab – Advance Ship Notices – and if there are any options that are blank, they should be changed to “Default”. Then hit Save.

rev 08/28/2026