Product: Gentran Server/Director

Article Link: http://help.truecommerce.com/en/articles/6550691-gentran-server-file-stuck-processing

Sometimes you have items stuck in your Processing View and they won't clear out. You can attempt to reset it if need be.

Navigate: View → Processing

Select: Document → Reset

Note: Please consult IBM Support for further issues if needed

rev 9/12/22