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Nexternal: Notifying Customers of a Declined Credit Card
Nexternal: Notifying Customers of a Declined Credit Card

Do customers get an email when their credit card is declined?

Pamela Topper avatar
Written by Pamela Topper
Updated over 3 years ago

Product: Nexternal

Article Link: http://help.truecommerce.com/en/articles/5208838-nexternal-notifying-customers-of-a-declined-credit-card

If your store is configured to authorize credit cards when a customer orders (Settings / Compatible Software (edit) / Payment Gateways (preferences) /Authorize Credit Cards), the customer will be notified instantly and will have the opportunity to re-enter their information so that an order can be placed. You can also set a Declined Explanation in Settings / Compatible Software (edit) / Payment Gateways (preferences) / Declined Explanation.

If your store is not authorizing credit cards in real time and a customer's card is declined, your business should contact that customer in the manner that you feel is best.

For more information on credit card authorization choices and how they work, please refer to this article.

rev: 5/18/21

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