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Transaction Manager: Same Transaction Exported Multiple Times
Transaction Manager: Same Transaction Exported Multiple Times

What to do if a transaction exported multiple times causing duplicates in your business system.

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Written by Support
Updated over 3 years ago

Product: Transaction Manager

Article Link: http://help.truecommerce.com/en/articles/4718582-transaction-manager-same-transaction-exported-multiple-times

The Scenario

You exported one transaction from Transaction Manager to your business system. However, that one transaction exported multiple times, causing duplicates in your business system.

It does depend if their ERP has the ability to do this. It also will not work with flat file integration setups. It can be added if it's not available for those ERP's that offer it. All they need to do is call or write in on a case and we can have integrations turn it on.

The Solution

Understandably, you probably don't want this happening anymore! Check out the steps below for a simple solution. DISCLAIMER: Your business system may not support this particular function. Additionally, this solution does not work with flat file integration setups. It can be added if it's not available. Contact TrueCommerce Support for more information.

  • Click the Navigation Icon in the upper right hand corner of Transaction Manager. In the flyout window, click Business System.

  • Select your Company Name.

  • Under Company Configuration in the upper right corner, select Integration Options.

  • If your business system allows for this setting, you'll see a check box for "Error on duplicate PO #". Enable this setting, and click Save.

rev: 8/2/21

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