Product: Nexternal
Use your online store as a customer to ensure that you are completely familiar with their experience, and to ensure that their experience is error-free. As the merchant, you must be able to help your customer with questions about your website and online store, and you need to make sure that you can collect payment and fulfill orders. After initial testing, we recommend that you spot check your website periodically to ensure continued integrity.
Download the Checklist (printed below)
1. Check Content (of website and store) to ensure accuracy of spelling and grammar.
2. Test Browsers & Links (of website and store):
_____Make sure every link on every page takes you where it should, and that all popups are visible (not too high or too low), readable, usable, and closeable.
3. Test Store and Checkout (as a customer):
Place some test orders – consider using different product combinations in your orders, using different customer types, and using different shipping addresses in different states for those orders. The point is to spot check your site for errors, to double-check your setup work.
During this process pay attention to the following as applicable:
_____ Are you able to shop around, add products to the cart and check out?
_____ Is the site messaging appropriate along the way?
_____Can you successfully enter a coupon code and gift message while placing an order?
_____ Are pricing and shipping rates calculating properly?
_____ Did you, as the customer, get an order confirmation email?
_____ Did you (and anyone else who should), as the merchant, get an order notification email when the order was placed?
4. Test Order Processing and Fulfillment (as the merchant):
_____ Charge a credit card, wait a day, and ensure that the funds land in your account.
_____ Repeat this process with a Paypal order if you are accepting Paypal for payment
_____ Can you create and print a shipping label?
5. Test Mobile Store: Access your online store on your mobile phone:
_____ Are you able to shop around, add products to the cart and check out?
_____ Do all the links take you where they should?
_____Can you successfully enter a coupon code and gift message while placing an order?
6. Test Forms: If you are using a wholesale or another registration form – be sure to test it thoroughly to ensure that all of the gathered data properly lands in the Nexternal customer record, and that the resulting customer record has the correct designated customer type.
rev. 1/4/21