Foundry (TC.NET)

<b>Article Link: </b><a href="http://help.truecommerce.com/en/articles/4478411-nexternal-connecting-a-thermal-printer-to-your-order-management-system">http://help.truecommerce.com/en/articles/4478411-nexternal-connecting-a-thermal-printer-to-your-order-management-system</a>

To set up a thermal label printer we recommend using JNLP. Please watch the following 7-minute video for instructions. Please follow the instructions carefully, as any missed step could prevent the connection.

NOTE: to set up a thermal printer you must have Administrator access to your Nexternal Order Management System (OMS), you must use a PC on which the print drivers have previously been installed, and the printer must be turned on and connected to a computer on your network with a USB cable.

If you are having trouble with your thermal printer connection, please review the information in this <a href="http://ecommerce-blog.nexternal.com/wp-content/uploads/ThermalPrintingTroubleshooting.pdf" rel="nofollow noopener noreferrer" target="_blank">THERMAL PRINTING TROUBLESHOOTING GUIDE</a>.

Connect and/or troubleshoot a thermal printer in the Nexternal Order Management System using JNLP.

Nexternal: Connecting a Thermal Printer to your Order Management System

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