Product: Nexternal

Article Link: http://help.truecommerce.com/en/articles/4471424-nexternal-cancel-a-subscription-to-stop-auto-ship-orders

You can cancel a customer’s subscription by entering an expiration date in the customer’s subscription record.
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Simply go to Customers, click the Customer's name, scroll down to Customer Subscriptions and click the Subscription record number.
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Click the edit pencil next to the subscription record number, enter the expiration date, and click Finish.

Please note that eliminating subscription options from a product will have no impact on active, existing subscriptions. It will only prevent future subscriptions.

rev: 3/23/21
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