Product: Nexternal, Loyalty Points Module
Customers will earn loyalty points on the amounts for which loyalty points were redeemed if the "Apply Loyalty As" setting in the Nexternal Order Management System (OMS) is set to "Payment Method" (Settings / Site Options / Customer Loyalty).
Customers do not earn loyalty points on the amounts for which loyalty points were redeemed when the "Apply Loyalty As" setting is set to "Discount".
For an Overview of the Loyalty Points Program and Setup, check out this Article.
To sign up for the Nexternal Loyalty Points Module, please contact your Nexternal Account Manager or Customer Support, whose information can be found at the top of the Settings section in your OMS. Fees apply.
Once you've activated, you can set up the loyalty points program in your OMS at Settings/ Edit Site Options/ Loyalty Points Program. For detailed setup and use instructions, please refer to this Article.
Also check out the other Articles here in the Support Center relating to the Loyalty Points Program (just search for the word "loyalty"), as well as the “?” tooltips available in your OMS once you’ve activated.