All Collections
Transaction Manager
Labels
Packing Lists
Transaction Manager: Packing List Printing Error
Transaction Manager: Packing List Printing Error

What to do if you're getting an error saying, "you did not purchase the packing list".

Support avatar
Written by Support
Updated over a week ago

Product: Transaction Manager

Article Link: http://help.truecommerce.com/en/articles/4176978-transaction-manager-packing-list-printing-error

Are you trying to print a packing list and getting an error saying that you did not purchase the list?

Packing lists must be purchased on a Trading Partner by Trading Partner basis. If you don't currently own a specific packing list template, you'll receive the error indicated.

Contact your Account Manager to get the packing list added to your account.

Not sure who your Account Manager is? You can find out using the Account Management Portal in Foundry! Check out this article to learn how.

rev: 9/15/21

Did this answer your question?