Foundry (TC.NET)

Article Link: <a href="http://help.truecommerce.com/en/articles/3514973-pack-ship-no-rates-returned-error">http://help.truecommerce.com/en/articles/3514973-pack-ship-no-rates-returned-error</a>

One of the more commonly encountered errors in Pack &amp; Ship is a pop up saying “No Rates Returned”. This can happen after clicking Ship It. This error comes from not clicking Get Rates.

You'll find the Get Rates button right next to Ship It under the Carriers section!

For more information about choosing a carrier, click <a href="http://help.truecommerce.com/en/articles/5166256-pack-ship-choosing-a-carrier-service">here</a>.

Keep in mind, the following fields are required for Pack and Ship to work:

1. A valid Ship To and Ship From address
2. Package weight and dimensions
3. Payment terms
4. Carrier ship method

Getting a pop up that says “No Rates Returned”? Check out this brief article for how to fix it!

Pack & Ship: No Rates Returned Error

Find answers and get help from Intercom Support and Community Experts

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