Product: Account Management Portal (AMP)
Whether you need to cancel a subscription, product, Trading Partner connection, or the entirety of your TrueCommerce Service you can do so through the Service Cancellation form that will be sent directly to your Account Manager for evaluation through the Account Management Portal (AMP) support case submission process for Foundry users, and through the My TrueCommerce Portal for DIC customers.
This form can assist you with the following scenarios that may require you to cancel your service:
Switching Providers
Going out of Business
Bankruptcy
Loss of Trading Partner
Migrating to an unsupported Business System
The Service Cancellation request will be evaluated based on the next earliest opportunity per your contract
Requesting Service Cancellation
To submit a Service Cancellation Request you can do so under the My Support Dashboard option through the Account Management option when submitting a New Support Case.
Foundry Users
Navigate: Account Management → My Support Dashboard → New Support Case
Navigate: Foundry Product Customers → Account Management
Select: Service Cancellation Request
Fill Out Forms
MyTc Users (DIC)
Navigate: New Support Case
Select: Service Cancellation Request
Fill Out Forms
TrueCommerce's goal is to respond within one working week after receiving your submission
rev 7/10/2025