Product: Transaction Manager & Label Utility
Article Link: http://help.truecommerce.com/en/articles/10828066-transaction-manager-ship-to-address-missing-from-label
Issue: After Printing a UCC-128 Label from an Advance Ship Notice (856) within Transaction Manager - the Ship From information is missing.
Reason: The Store/DC Code did not find a match within the Address List of the set type.
Solution - Populate Store # (For Ship To Type of Store)
If your Ship To Type located under the Main tab is set to Store - ensure that your Advance Ship Notice has a Store # populated so that the Label Printer can pull the Ship To Address from the Address List
Ship To Type Set to Store
Confirm: the Main.Ship To Type is set to Store
Check: Transaction's Store #
The Store # may appear under Ship To, or Order By tab based on the Trading Partner map
Cross-Reference Address List
In order for a match to be found in your Address List - the Address Type must also be set to Store within the entry
Solution - Populate DC # (For Ship To Type of Distribution Center)
If your Ship To Type is set to Distribution Center under the Main tab - ensure that your DC # is populated properly
Confirm: Ship To Type is set to Distribution Center
Check: Transaction's DC #
Cross-Reference Address List
In order for a match to be found in your Address List - the Address Type must also be set to DC within the entry
Solution - Add Address to Address List
If your Address List is missing the specified Store or Distribution Center Ship-To address you will need to make sure to add it to the list.
rev 3/18/2025