Product: Transaction Manager

Article Link: http://help.truecommerce.com/en/articles/2330207-transaction-manager-setting-up-and-troubleshooting-the-scheduler-service

TrueCommerce Scheduler is a service that enables components of automation within Transaction Manager. This service can help you schedule imports, exports, and sends. If you currently do not have Scheduler and would like to obtain it, you can contact your TrueCommerce Account Manager to purchase a license. Click Here to learn more about what the Scheduler service can do.

How do I set up Scheduler?
Scheduler is a simple product to set up. For a comprehensive set of steps on how to set up Scheduler, check out our user guide here. Use the Table of Contents on the left to learn how to set up each function.

Do I need to install anything for Scheduler to work?
That depends on what your business is currently using Transaction Manager for. We offer a collection of cloud-to-cloud integrations (meaning from TrueCommerce to your ERP direct), which does not require any local installations. However, anything you do locally in your network may require our Integration Service to be installed.

I have Scheduler set to run, but it isn't running. What do I do?
If you have Scheduler set to run but no events are running, below are some helpful steps to try and resolve the issue.

Step 1: Confirm if your scheduled event is set up properly
Often times, a scheduled event is set up on reoccurring schedules and the next run time may not have come yet. Check your scheduled events under the administration panel in Transaction Manager to confirm if it is set to run yet.

Step 2: Check the asynchronous events
Scheduler runs asynchronously. What does that mean? It means it is running behind the scenes and can take a while. You can monitor asynchronous events in Transaction Manager to see if the event is actively running. Verify if the event is still running.

Step 3: Restart the Integration Service
If you are locally running the Integration Service (how do I know?) you can restart the service following these instructions.

Can I add multiple emails for the Email Notification on Error?
Yes. Separate each email with a comma, but do not put a space between the comma and the next email.


Looking for more? Check out the Scheduler tutorials found under the Added Functionality section of TrueCommerce University.

rev: 7/30/21

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