Product: Transaction Manager

Article Link: http://help.truecommerce.com/en/articles/3710265-known-label-printing-issue-workaround

Issue: Whenever attempting to utilize the Print Label option within Transaction Manager you are met with a strange error indicating 'unable to print label'

Reason: A known issue can result in the failure of printing labels under the Standard option

While this issue will normally resolve itself after some time - you can work around it immediately by utilizing the Asynchronous Print option instead which will send the label generation to the Asynchronous Events page to be printed

Select: Print → Labels → Asynchronous Labels

Navigate: System Activity → Asynchronous Events

Select: (Event) → View

If the issue for the Standard Labels option does not resolve itself - you can contact Support for assistance

rev 1/9/2024