Product: Foundry platform, Account Management
Article link: http://help.truecommerce.com/en/articles/11819601-how-to-request-a-certificate-of-insurance-with-truecommerce
Some customers might require TrueCommerce to provide a Certificate of Insurance, a document stating that their data in our applications is safe and insured.
What is a Certificate of Insurance?
A Certificate of Insurance (COI) is a formal document that verifies customers’ insurance coverage and ensures the protection of their data within TrueCommerce. This certificate serves as proof of our insurance to customers that we have taken steps to safeguard their sensitive data in our applications against unforeseen risks.
A COI includes a section for Certificate Holder Information, where customers need to provide their company information, such as the name of the certificate holder, company address, and email. Also, customers can make selections on the Type of Certificate, with such information being essential to specify who is being insured and for what coverage.
How to request a Certificate of Insurance
Complete the TrueCommerce Insurance Request Form.
Click here to access the TrueCommerce Insurance Request Form.
Fill out the form with your details.
IMPORTANT: Always double-check for any omissions or typos that could impact the process or result in delays.
Submit the completed form to TrueCommerce.
Email the completed form to [email protected]. We recommend that your email have a clear subject line, such as “Certificate of Insurance Request – [Your Company Name]”.
Once your form has been reviewed, we will assist in submitting it to the insurance brokerage firm. It is always good practice to follow up on your request to inquire about the processing status of your COI. This helps to ensure that your request is being taken care of in a timely manner.
What is Insurance Renewal?
Whether the calendar year ends or the expiration date of your COI approaches, it is essential to initiate an insurance renewal for ongoing protection of your data. Insurance renewal refers to the process that you continue your insurance coverage after your current policy expires. This step is crucial in maintaining uninterrupted coverage. The renewal process also provides you with the opportunity to reassess your coverage needs, making sure they align with your current status.
If you have any questions or need assistance on the timely insurance renewal process with TrueCommerce, do not hesitate to contact our Accounts Receivable team! As your data security is TrueCommerce’s priority, we are here to assist you every step of the way.
rev. 7/22/2025