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Transaction Manager: How Do I Reject an Item on a Purchase Order or Cancel a Purchase Order?
Transaction Manager: How Do I Reject an Item on a Purchase Order or Cancel a Purchase Order?

This article explains how to modify or reject items received on an incoming Purchase Order, or cancel the PO all together.

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Written by Support
Updated over a week ago

Product: Transaction Manager

On occasion you may receive a Purchase Order from a Trading Partner that contains an item that needs to be modified (i.e., quantity) or removed. You may also need to reject or cancel the Purchase Order all together. These actions can be accomplished using an 855 Purchase Order Acknowledgement transaction.

EDI 855 is used to communicate to a Trading Partner that an order was received and whether or not the items requested will be fulfilled or if there are any changes.

Note: It's always best to talk to your Trading Partner first to make sure you know their process for modifying or rejecting orders, as well as to make sure that they accept the Purchase Order Acknowledgement.

Rejecting or Changing an Item

Each line item will contain options to indicate the status of each item, such as Item Accepted or Item Rejected. If you select an option other than Item Accepted, you'll likely need to select an option as to why there is going to be a modification.

Note: If you're unable to fulfill an item, do not delete the line item from the Purchase Order Acknowledgement. Just indicate the reasoning in the transaction.

Cancelling a Purchase Order

Use the dropdown options in the Purchase Order Acknowledgement to indicate that the order is canceled and that the items requested in the order are rejected. You may need to indicate the reason why the order is being rejected.


Related Topics

  • To see a demonstration, check out the Purchase Order Acknowledgement lesson in the X12 EDI course of TrueCommerce University

rev: 11/30/23

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