Product: Transaction Manager

Article Link: http://help.truecommerce.com/en/articles/2410829-transaction-manager-transaction-archives-and-recovery

The process for accessing a transaction from the database will vary depending on if it is a couple months versus a couple of years old.

Transaction Manager keeps your transactions in the active database (Inbox, Received, Sent, Outbox) for six months after the creation date.  As long as those transactions are still active, you can access and make use of them like any other transaction in the application. However, you may need to use search/filtering tools to locate them.

Once transactions hit the six-month marker, they will be stored in our archived transaction database for two years. Within those two years, you will be able to restore transactions from the archive using our archive recovery feature.

Note: All restored documents will be moved back to the archive automatically as of 3:00AM EST the following day; therefore, we recommend you make use of them shortly after they are recovered.

Once archived transactions reach two years old, they are placed in backup storage.

If the transactions you intend to recover are greater than two years old, you will require special assistance by TrueCommerce to extract them from our backup storage. This is a billable service, based on the quantity of transactions (and age range) to be recovered.

If you would like to move down the path of recovering transactions through this service, contact our support team to determine on what is possible for your situation.

rev: 12/07/2023