Frequently Asked Questions

Check out some of the frequently asked questions by the users.

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33 articles in this collection
Written by Support and Ashley Mooney

Guided Tutorials

Check out this overview on the Guided Tutorials tool within the Foundry Platform!
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Written by Ashley Mooney
Updated over a week ago

HELP! I have a critical issue!

Check out this brief article if you have an emergency or critical issue.
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Written by Ashley Mooney
Updated over a week ago

How can I update my credit card information?

Check out the article below to see how you can manage your company account information!
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Written by Ashley Mooney
Updated over a week ago

How do I contact Support?

Need help? We're just a click away. Learn about the options at your finger tips.
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Written by Support
Updated over a week ago

I am upgrading my business system. What do I need to do?

Upgrading your business system/ERP? Read more here.
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Written by Support
Updated over a week ago

I'm being asked to download the Integration Service.

Receiving this prompt for the first time? Or not expecting to receive it at all? Learn more about what this prompt means.
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Written by Support
Updated over a week ago

Integration Service Port Settings

Check out this article for steps on how to check the port settings!
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Written by Ashley Mooney
Updated over a week ago

Introduction to the Support Center

Want to learn more about our Support Center? Check it out here!
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Written by Support
Updated over a week ago

Is TrueCommerce Foundry Compatible with Apple Products or Linux?

Are you using an Apple product (iOS or Mac) or a Linux platform? Check out this article to understand more about what we support.
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Written by Support
Updated over a week ago

Managing Contacts

Check out this article for information about how to add new users or update contact information!
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Written by Ashley Mooney
Updated this week

What is OneTime?

Check out the article below for a brief overview of the TrueCommerce OneTime solution!
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Written by Ashley Mooney
Updated over a week ago
The world of EDI and Transaction Manager

Accessing IMT

Check out this article for steps on how to access Integration Mapping Tool.
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Written by Ashley Mooney
Updated over a week ago

Can you access the Item Catalog from the Transactions section?

Check out this quick article to see how to access the partner tools without leaving a transaction!
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Written by Ashley Mooney
Updated over a week ago

How can I avoid filling in red fields every time I create a transaction?

Check out how to use the Templates feature in Transaction Manager!
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Written by Ashley Mooney
Updated over a week ago

How do I change my transactions from Test to Production?

Check out this article if you need to start sending your transactions in Production (change the ISA15)!
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Written by Ashley Mooney
Updated over a week ago

How do I know if I am using the Integration Service?

Unsure if you have the Integration Service installed? Read this article to find out if you have it.
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Written by Support
Updated over a week ago

Importing a CSV File

Check out this article for tips on importing a CSV file into your Transction Manager tables!
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Written by Ashley Mooney
Updated over a week ago

Inventory Inquiry/Advice

Check out this article for details regarding the EDI 846 Inventory Advice.
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Written by Ashley Mooney
Updated over a week ago

Logging Out of Transaction Manager

Check out this article to verify that you're logging out the correct way!
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Written by Ashley Mooney
Updated over a week ago

Reports

Questions about reporting? There are several articles that can provide the information you need!
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Written by Ashley Mooney
Updated over a week ago

Restarting the Integration Service

If you need to restart the TrueCommerce Integration Service, follow these instructions.
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Written by Support
Updated over a week ago

Transaction Archiving and Holding

How far back does TrueCommerce archive or hold transactions?
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Written by Support
Updated over a week ago

Transaction Rejections

Transaction rejected by your Trading Partner? Not to worry! Check out the tips below…
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Written by Ashley Mooney
Updated over a week ago

What is an 856?

Check out the article below learn about the EDI 856 Advance Shipment Notice.
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Written by Ashley Mooney
Updated over a week ago

What is a DUNS number?

Check out this brief article to understand what a DUNS number is!
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Written by Ashley Mooney
Updated over a week ago

What is a GTIN?

Check out this article for a brief explanation of the GTIN and its purpose!
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Written by Ashley Mooney
Updated over a week ago

What is a SCAC code?

Check out this brief article to understand what a SCAC code is!
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Written by Ashley Mooney
Updated over a week ago

What is an ISA Qualifier and ID?

Is your Trading Partner asking for something to do with the ISA? Wondering what that even means? Read on!
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Written by Ashley Mooney
Updated over a week ago

What’s the difference between a Functional Acknowledgement (997) and a Purchase Order Acknowledgement (855)?

Check out the article below understand the difference between a 997 and an 855!
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Written by Ashley Mooney
Updated over a week ago

What's the difference between a Standard ASN and Pick and Pack ASN (EDI 856 transactions)?

Understand the difference between Standard and Pick and Pack.
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Written by Ashley Mooney
Updated over a week ago

What is the Primary Item Field and why is it important?

Understanding the Primary Item Value
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Written by Ashley Mooney
Updated this week

What is the TrueCommerce Integration Service?

Learn more about what the TrueCommerce Integration Service is and the purpose it serves.
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Written by Support
Updated over a week ago

Why is there a red X next to my transaction?

Understand why there is a red X next to a transaction in your Outbox.
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Written by Ashley Mooney
Updated over a week ago