Frequently Asked Questions

Check out some of the frequently asked questions by the users.

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45 articles in this collection
Written by Support and Ashley Mooney
The world of EDI and Transaction Manager

Can I correct and resend a transaction?

Was a transaction sent to your Trading Partner with an error? Check out this article for how to quickly correct and resend!
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Written by Ashley Mooney
Updated this week

Can I get a breakdown of the kilo-character usage on my bill?

Staying on top of payments is important. Check out this article for how to obtain your kilo-character usage!
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Written by Support
Updated today

Can you access the Item Catalog within an open transaction?

Check out this quick article to see how to access the partner tools without leaving a transaction!
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Written by Ashley Mooney
Updated over a week ago

Commonly Used Transactions

Not sure what transactions your Trading Partner is talking about? Check out this article to learn about some commonly used transactions.
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Written by Ashley Mooney
Updated today

Consolidated Transaction

Need to know how to create a consolidated transaction? Read on!
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Written by Ashley Mooney
Updated today

How can I create multiple cartons for one item or SKU?

Not getting the right amount of cartons in your ASN or not getting the right amount of Labels? Read on!
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Written by Ashley Mooney
Updated this week

How do I change my transactions from Test to Production?

Check out this article if you need to start sending your transactions in Production (change the ISA15)!
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Written by Ashley Mooney
Updated over a week ago

How do I access IMT?

Check out this article for steps on how to access Integration Mapping Tool.
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Written by Ashley Mooney
Updated over a week ago

How do I add a new Trading Partner?

Need to add a Trading Partner or business connection? We can help you with that.
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Written by Ashley Mooney
Updated over a week ago

How do I know if I am using the Integration Service?

Unsure if you have the Integration Service installed? Read this article to find out if you have it.
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Written by Support
Updated over a week ago

How do I manually create a transaction?

Need to create a transaction from scratch? This article will outline the steps you need!
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Written by Ashley Mooney
Updated this week

How do I send an Inventory Inquiry/Advice?

Check out this article for details regarding the EDI 846 Inventory Advice.
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Written by Ashley Mooney
Updated over a week ago

How do I update Transaction Manager user information?

Need to add new users or update contact information? Read on!
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Written by Ashley Mooney
Updated this week

How to Default Red Mandatory Fields in Transaction Manager Using Templates

Want to know how to automatically fill in (autofill) fields? Check out how to use the Templates feature in Transaction Manager!
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Written by Ashley Mooney
Updated this week

How to Delete a Name from the Partner List

Need to delete a name from your Trading Partner record? Check out the steps below!
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Written by Ashley Mooney
Updated this week

Importing a CSV File

Check out this article for tips on importing a CSV file into your Transction Manager tables!
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Written by Ashley Mooney
Updated over a week ago

Integration Service Port Settings

Check out this article for steps on how to check the port settings!
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Written by Ashley Mooney
Updated over a week ago

Is it possible to automate the Purchase Order Acknowledgement (855)?

Check out this article for options for sending the 855 automatically.
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Written by Ashley Mooney
Updated this week

Is it possible to have multiple users logged in at the same time?

Need the ability to have multiple people logged into Transaction Manager? The concurrent user license is for you!
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Written by Ashley Mooney
Updated over a week ago

Is it possible to receive additional transactions from my Trading Partner?

Interested in sending or receiving a transaction not currently being exchanged? See below for the details.
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Written by Ashley Mooney
Updated over a week ago

Logging Out of Transaction Manager

Check out this article to verify that you're logging out the correct way!
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Written by Ashley Mooney
Updated over a week ago

Reports Overview

Questions about reporting? There are several articles that can provide the information you need!
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Written by Ashley Mooney
Updated over a week ago

Restarting the Integration Service

If you need to restart the TrueCommerce Integration Service, follow these instructions.
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Written by Support
Updated over a week ago

Transaction Archiving and Holding

How far back does TrueCommerce archive or hold transactions?
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Written by Support
Updated over a week ago

Transaction Rejections

Transaction rejected by your Trading Partner? Not to worry! Check out the tips below…
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Written by Ashley Mooney
Updated over a week ago

Walmart EDI Certificate Expiring

Have you received a notification from Walmart about your EDI certificate? Read on for the next steps.
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Written by Ashley Mooney
Updated this week

What is an 856 (ASN)?

Check out the article below learn about the EDI 856 Advance Shipment Notice.
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Written by Ashley Mooney
Updated over a week ago

What is a DUNS number?

Check out this brief article to understand what a DUNS number is!
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Written by Ashley Mooney
Updated over a week ago

What is a GTIN?

Check out this article for a brief explanation of the GTIN and its purpose!
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Written by Ashley Mooney
Updated over a week ago

What is a SCAC code?

Check out this brief article to understand what a SCAC code is!
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Written by Ashley Mooney
Updated over a week ago

What is an ISA Qualifier and ID?

Is your Trading Partner asking for something to do with the ISA? Maybe they're asking about your GS ID? Read on!
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Written by Ashley Mooney
Updated this week

What’s the difference between a Functional Acknowledgement (997) and a Purchase Order Acknowledgement (855)?

Check out the article below understand the difference between a 997 and an 855!
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Written by Ashley Mooney
Updated this week

What's the difference between a Standard ASN and Pick and Pack ASN (EDI 856 transactions)?

Understand the difference between Standard and Pick and Pack.
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Written by Ashley Mooney
Updated over a week ago

What is the Primary Item Field and why is it important?

Understanding the Primary Item Value
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Written by Ashley Mooney
Updated over a week ago

What is the TrueCommerce Integration Service?

Learn more about what the TrueCommerce Integration Service is and the purpose it serves.
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Written by Support
Updated over a week ago

Why am I being asked to download the Integration Service?

Receiving this prompt for the first time? Or not expecting to receive it at all? Learn more about what this prompt means.
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Written by Support
Updated over a week ago

Why is there a red X next to my transaction?

Seeing a red X? No problem! Check out this brief article for potential reasons why.
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Written by Ashley Mooney
Updated this week